Inaccurate property details a frustration for almost three in ten

Inaccurate property details and trying to get hold of agents are among the most common frustrations people complain of when looking to move house.

A new ComRes poll, of over 2,000 people just before Christmas, found that nearly three in ten find inaccurate representations of properties most frustrating. One in five are most frustrated by the difficulty in finding a convenient time for viewings.

Nearly a fifth of respondents (18%) expressed frustration over the difficulty of communicating with estate agents.

Other frustrations included having to register with several different estate agents (15%).

However, 30% of people could not name any frustrations when it came to dealing with agents.

The poll was commissioned by the Global NoticeBoard, a business which has recently introduced software for agents enabling them to create their own branded apps.

Guy Insull, founder of the business, said: “Our culture is 24/7 and people looking to rent or buy properties expect immediate and accurate information, flexibility for viewings, and almost instant access to their estate agent.”

Polling information

Which of the following, if any, do you consider to be the most frustrating when dealing with estate agents whilst either buying or renting a property?

Inaccurate representations of the property you are interested in 29%
Finding a convenient time to view properties 20%
Getting hold of estate agents when you want to communicate with them 18%
The amount of time it takes to go to property viewings 17%
Having to register with several different estate agents 15%
Knowing what properties estate agents have on their books 9%
None of these 16%
Don’t know 30%


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Written by: Houseladder